Shipping policy


Shipping Policy

We are committed to delivering your order safely and promptly. Each saree is carefully inspected, packed securely, and dispatched with care to ensure that it reaches you in excellent condition.

Order Processing

  • Orders are generally processed and dispatched within 2–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • As many of our sarees are handcrafted and sourced from traditional weaving communities, certain products may require additional processing time. If there is any expected delay, we will notify you.
  • Once your order has been dispatched, you will receive a shipping confirmation with tracking details wherever tracking is available.

Domestic Shipping – India

We offer shipping across India through reliable courier and logistics partners.

  • Standard delivery generally takes 3–7 business days after dispatch, depending on the destination.
  • Delivery to remote or certain non-serviceable locations may take additional time.
  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • Delays caused by weather conditions, public holidays, natural events, courier disruptions, or other circumstances beyond our control may occasionally occur.

International Shipping

We ship selected products to customers worldwide.

  • Contact us for shipping timelines and details for International Orders at jayashree.assist@gmail.com.

    Alternately, reach out to us via Instagram DM or Whatsapp +917977128755

    Customs duties, import taxes, VAT, or other charges imposed by the destination country are not included in the product or shipping price unless specifically stated.

  • Any customs duties or taxes payable upon arrival are the responsibility of the customer.
  • Delivery timelines for international orders may vary due to customs clearance and local courier procedures.

Tracking Your Order

Once your order has been shipped, we will share the tracking information with you through the contact details provided at checkout. You can use the tracking number to follow the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch.

Incorrect or Incomplete Address

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order.

We cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or is reported as lost in transit, please contact us with your order number. We will coordinate with the courier partner and assist you in resolving the issue.

Damaged Packages

Please inspect the package when it is delivered. If the outer packaging appears damaged or tampered with, we recommend taking photographs or a video of the package before opening it and contacting us as soon as possible.

Any claim regarding damage during transit should be reported within 48 hours of delivery, along with photographs/videos and your order details, so that we can investigate the matter with the shipping partner.

Contact Us

For questions regarding your order or shipment, please contact us through the contact details provided on our website. Please include your order number when contacting us so that we can assist you promptly.

For any issues, you can contact us at jayashree.assist@gmail.com.

Alternately, reach out to us via Instagram DM or Whatsapp +917977128755

We appreciate your patience and understanding and thank you for choosing our handcrafted Indian textiles.